FIELD 01 / LOST SIGNAL
The business is missing from Maps. Check the signal in order.
First establish whether the profile is missing entirely or only absent for a service query. Those are different problems and need different checks.
01
Search the exact business name
If the profile appears by name, it exists. Results for a broad service query still vary by relevance, distance and prominence.
02
Check verification and eligibility
Confirm that the profile is verified and represents a business that meets customers in person or travels to them.
03
Inspect address, service area and duplicates
A customer-facing address needs accurate signage and hours. A service-area business should hide an address where customers are not received.
04
Read the status before editing
For a suspension or rejected change, read the stated reason, correct the underlying data and use the official appeal route.