FIELD 04 / FALSE SIGNAL
Preserve the evidence before you challenge the review.
A low rating is not automatically fake. Separate criticism from content that is unrelated, fabricated, conflicted or prohibited by platform rules.
01
Record the state
Save the date, profile, review text and any visible account details without publishing private customer information.
02
Match the rule
Choose the reporting reason that accurately describes the problem. A factual explanation is stronger than a general claim that the review is unfair.
03
Reply carefully
Do not accuse the author publicly. State that you cannot identify the described case and offer a private contact route.
04
Escalate through official tools
Track the report and use the platform appeal route when available. Nobody outside the platform or the author can simply delete a review.