FIELD 03 / REQUEST PATH
Make the review path short and the request neutral.
A customer should know why you are asking, where the link leads and that an honest review is welcome regardless of the rating.
01
Use the profile review link
Copy the official review link from the business profile and test it on a phone before sharing it.
02
Ask consistently
Use the same neutral invitation for eligible customers instead of asking only people you expect to give a high rating.
03
Do not offer a reward
Discounts, gifts or services in exchange for posting, changing or removing a review undermine the reliability of the feedback.
04
Use a human message
Name the business, keep the request brief and give the customer a clear way to ignore it.